Refund policy

LUMI Skin & Wellness Refund Policy

At LUMI Skin & Wellness, we are committed to providing high-quality, professional skincare products. Due to the nature of these products and for the health and safety of all clients, all sales are considered final unless the conditions below are met.

Returns & Refunds

We only accept returns and issue refunds if:

  • The product is unused, unopened, and in its original condition.

  • The manufacturer's seal is intact and has not been broken or tampered with.

  • The return request is made within 14 days of the original purchase date.

Returned products must be approved by LUMI Skin & Wellness before a refund is processed.

Defective or Damaged Products

If you believe your product is defective or was damaged upon arrival, please contact us within 7 days of delivery with your order number and photos of the product.

Products determined by LUMI Skin & Wellness management to be defective due to a manufacturing issue may be eligible for a replacement or refund at our discretion.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products

  • Products with broken or removed safety seals

  • Products damaged due to misuse, improper storage, or normal wear

  • Gift cards

  • Promotional or clearance items (unless deemed defective)

Return Shipping

Customers are responsible for return shipping costs unless the item is confirmed to be defective or shipped in error.

Contact Us

To request a return or report a defective product, please contact us before sending any items back:

LUMI Skin & Wellness
Email: contact@lumiskinandwellness.com
Phone: 949 802 2151

By completing a purchase, you acknowledge and agree to this Refund Policy.